Maintenance Options
Detailed below are our standard maintenance and support packages
Basic Service Fees
This basic service fee will keep your website fully operational. The basic service fee does not include any time allowance for work done on your website (this is included under the Maintenance Fee package below). The service fee is payable on a monthly basis for the duration you keep your website with 3 Legs Ltd and will cover such things as:
- Domain Name Registrations (If applicable)
- Hosting (If applicable)
- Security-Payment Service Fees (If applicable)
- SearchSense Service Fees (If applicable)
- Xpress Web Technology Service Fees (If applicable)
Technical Support
Selected services from 3 Legs Ltd include technical support as part of the monthly fee. This support is provided via the support section of the appropriate website, e-mail or telephone. Any technical support not covered by the terms of the given service will be charged at our standard hourly rate.
For technical support for your domain name, hosting package or e-mail account please visit our Domains & Hosting website at http://www.domains-and-hosting.com/support.
For technical support for either our product catalogue or web cart service please visit our security-payment.com website at http://www.security-payment.com/support.
Maintenance Fees
Modification and alterations to your website are payable at a standard hourly rate or by quotation. If a large amount of changes are required to your website and/or website design 3 Legs Ltd will provide a quotation for the job. Unless otherwise stated, work undertaken on your website will be payable at our standard website or programming hourly rate. Website maintenance is charged at an hourly rate and all hourly services are billed in 15-minute increments. From the initial request we aim to process basic website updates within 3 working days.
